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September 17, 2019 21:57

Can't start DSE due to ntdll.dll issues.

Hi, I'm having issues with the latest release of DSE on Windows 7 x64. It seems to be the same/similar ntdll.dll error mentioned in the knowledgebase.

I've tried doing all the suggestions, except running in Safe Mode which I will try later.

I have installed and ran as administrator with AV and firewall off but it still won't run. The DSE .exe file breifly appears in Task Manager but disappears and an error appears in the Windows Event Viewer:

Level:         Error
Keywords:      Classic
User:          N/A
Computer:      UNIT3172.smd.local
Description:
Faulting application name: DesignSparkElectrical.exe, version: 2018.0.3.20, time stamp: 0x5b349664
Faulting module name: ntdll.dll, version: 6.1.7601.24475, time stamp: 0x5cdd7d10
Exception code: 0xc000041d
Fault offset: 0x0000000000032b04
Faulting process id: 0x3ab0
Faulting application start time: 0x01d56d6448a548c2
Faulting application path: C:\Program Files\DesignSpark Electrical\bin_x64\DesignSparkElectrical.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 87bba706-d957-11e9-bfd0-7c7635e9cefa

 

Any advice or updates would be appreciated. Thanks

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