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User not recognised


Mark639

I have registered, logged into the community, but when I try to activate DS Mechanical I get a message box with "User could not be recognised".

I am running Windows 10 Pro and an HP laptop.  I have ensured Windows is uptodate and restarted after install.

I have tried activating it with both my username and my email - it doesn't work.

No matter what I have tried I continue to get the same message.

Anyone have an idea

Thanks