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Designspark mechanical won't load up


Dear Sir


      Pleased to have been notified of my registration to the community of design spark mechanical  however I would like some help if possible .


   My computer has listed the design Spark onto my list of programs on the desk top ,  but on double clicking to enter the program I have a notice  come up saying that  an error has occurred in the registration process , click OK to register , Which i have now done , then try again . I try again and the same message comes up on to the screen saying an error occurred. Is there any way around this error .   Round and round in  circles.


   great full if you could help,  thank you


  Regards John


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