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where is the program i down loaded it 3 times

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December 7, 2018 08:45

Hello Peter, not sure what program you are referring to but it should be in the default folder as set up for the browser in use.
From experience when I have had any file not downloaded it has been deleted by web security, in my case Norton, but a pop up occurs and I see this and respond within a couple of seconds can override the deletion. This mainly occurs if it considers it has been downloaded by too few users in their community.

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December 7, 2018 08:46

my firewall will not allow this program to install

0 Votes

December 10, 2018 09:14

@PeterNovak as you posted in 3D printing I presume it is DSM. Have a look at https://designspark.zendesk.com/hc/en-us/articles/213291329-Connecting-on-workplace-networks- and see if you can whitelist the URL's in your firewall.