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Unable to open the 3D model window with DSM 5

I have been able to use the "Download 3D models" function in the past but now when I try to open the window, I get no access and I get a warning message "Whoops - Looks like something went wrong"  DSM 5 works works fine otherwise, I can see the startup page fine and click on links in that without an issue.  Any help with this would be greatly apprecicated.

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Comments

March 1, 2021 08:03

Hi,

It might have been a temporary server-side issue. Can you try opening the model catalogue now? I have been able to browse it as attached.

Alternatively, open the catalogue directly in your web browser: https://www.traceparts.com/els/designspark-mechanical/en/search/rs-components?CatalogPath=RS_COMPONENTS%3AF_RS_COMPONENTS&tp_p1=Zl9FbWFpbD1kaGF5Y29ja0BpZC5yc2NvbXBvbmVudHMuY29t

Regards,
JC

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