DesignSpark Electrical Logo

Innovation for Every Engineer

  • Brought to you by
  • RS Components
  • Allied Electronics

February 17, 2017 16:29

Effective ESD Control in a Service or Repair Centre

The best-equipped service bench in your shop can be a real money-maker when set-up properly. It can also be a source of frustration and lost revenue if the threat of ElectroStatic Discharge (ESD) is ignored. Static electricity is nothing new; it's all around us and always has been. What has changed is the proliferation of semiconductors in almost every consumer product we buy. Couple that with the fact that as device complexity becomes greater, often its static sensitivity increases. Some semiconductor devices may be damaged by as little as 20-30 volts!
A typical scenario might be where an electronic product is brought in for service, properly diagnosed, repaired, only to find a new and perhaps different symptom, necessitating additional repair. Damage from static electricity cannot be ruled out unless the technician understands the ESD problem and has developed methods to keep it in check.

It is important to note that we are addressing the issue of ESD in terms of control, and not elimination. The potential for an ESD event to occur cannot be totally eliminated outside of a laboratory environment, but we can greatly reduce the risk with proper training and equipment. By implementing a good static control program and developing some simple habits, the problem can be effectively controlled.

The Source of the Problem

As mentioned earlier, static is all around us. We occasionally will see or feel it by walking on carpet, touching something or someone and feeling the "zap" of a static discharge. The perception level varies but the static charge is typically 2000-3000 volts before we can feel it. Remembering that the sensitivity of some parts is under 100 volts, it's easy to see that we might never know that an ESD event has occurred.
Even though carpet may not be used around the service bench, there are many other – subtler – static "generators" frequently found around or on a service bench. The innocent-looking Styrofoam coffee cup can be a tremendous source of static. The simple act of pulling several inches of adhesive tape from a roll can generate several thousand volts of static! Many insulative materials will develop a charge by rubbing them or separating them from another material. This phenomenon is known as "tribocharging" and it occurs often where there are insulative materials present.

Sources of Charge Generation: Unwinding a Roll of Tape

People are often a major factor in the generation of static charges. Studies have shown that personnel in a manufacturing environment frequently develop 5000 volts or more just by walking across the floor. Again, this is "tribocharging" produced by the separation of their shoes and the flooring as they walk.
A technician seated at a non-ESD workbench could easily have a 400-500 volt charge on his or her body caused not only by friction or tribocharging but additionally by the constant change in body capacitance that occurs from natural movements. The simple act of lifting both feet off the floor can raise the measured voltage on a person as much as 500-1000 volts.

Setting up a “static-safe” Programme

Perhaps the most important factor in a successful static control programme is developing an awareness of the "unseen" problem. One of the best ways to demonstrate the hazard is by using a "static field meter". Although this is not something a service centre would typically purchase, it often can be borrowed from a local static control product distributor. The visual impact of locating and measuring static charges in excess of 1000 volts will surely get the attention of the sceptics.

Static Field Meter - find more information here

Education of Personnel

This is an essential basic ingredient in any effective static control programme. A high level of static awareness must be created and maintained in and around the protected area. Once personnel understand the potential problem, it might help to reinforce this understanding by hanging up a few static control posters in strategic locations. The technician doesn't need an unprotected person wandering over and touching things on the service bench.
Information on static control and setting up a static-safe workstation is readily available from a variety of sources. Your local electronic parts distributor will often have a variety of ESD Control products and may also have literature from manufacturers on setting up a static-safe area.

Workstation Grounding

To minimise the threat of an ESD event, we need to bring all components of the system to the same relative potential and keep them that way.

  • Establish an ESD Common Grounding Point, an electrical junction where all ESD grounds are connected to. Usually, a common ground point is connected to ground, preferably equipment ground. If you need help with grounding your workstation, this post might help to clarify a few things.
  • The Service Bench Surface should be covered with a dissipative material. This can be either an ESD-type high-pressure laminate formed as the benchtop surface, or it may be one of the many types of dissipative mats placed upon the benchtop surface. The mats are available in different colours, with different surface textures, and with various cushioning effects. Whichever type is chosen, look for a material with a surface resistivity of 1 x 109 or less, as these materials are sufficiently conductive to discharge objects in less than one second. The ESD laminate or mat must be grounded to the ESD common grounding point to work properly. Frequently, a one Megohm current limiting safety resistor is used in series with the work surface ground. This blog post will provide more information on how to choose and install your ESD working surface.
    Types of Bench Matting - click here for more information
  • A Dissipative Floor Mat may also be used, especially if the technician intends to wear foot-grounding devices. The selection of the floor mat should take into consideration several factors. If anything is to roll on the mat, then a soft, cushion-type mat will probably not work well. If the tech does a lot of standing, then the soft, anti-fatigue type will be much appreciated. Again, the mat should be grounded to the common ground point, with or without the safety resistor as desired. If you require more information as to how you can manage charge generation from flooring, have a look at this previous post.
  • Workstation Tools and Supplies should be selected with ESD in mind. Avoid insulators and plastics where possible on and around the bench. Poly bags and normal adhesive tapes can generate substantial charges, as can plastic cups and glasses. If charge-generating plastics and the like cannot be eliminated, consider using one of the small, low-cost air ionisers available from some manufacturers. It can usually be mounted on the bench to conserve work area, and then aimed at the area where most of the work is being done. The ioniser does not eliminate the need for grounding the working surface or the operator, but it does drain static charges from insulators, which do not lend themselves to grounding. Not sure what tools and accessories to replace? Check out this blog post.

 Personnel Grounding

As was mentioned previously, people are great static generators. Simple movements at the bench can easily build up charges as high as 500-1000 volts. Therefore, controlling this charge build-up on the technician is essential. The two best-known methods for draining the charge on a person are wrist straps with ground cords and foot or heel grounds.

  • Wrist Straps are probably the most common item used for personnel grounding. They are comprised of a conductive band or strap that fits snugly on the wrist. The wrist strap is frequently made of an elastic material with a conductive inner surface, or it may be a metallic expandable band similar to that found on a watch. 
  • Ground Cords are typically made of a highly flexible wire and often are made retractable for additional freedom of movement. There are two safety features that are usually built into the cord, and the user should not attempt to bypass them. The first, and most important, is a current limiting resistor (typically 1 Megohm) which prevents hazardous current from flowing through the cord in the event the wearer inadvertently contacts line voltage. The line voltage may find another path to ground, but the cord is designed to neither increase or reduce shock hazard for voltages under 250 volts. The second safety feature built into most cords is a breakaway connection to allow the user to exit rapidly in an emergency. This is usually accomplished by using a snap connector at the wrist strap end. 
    Wrist Band and Grounding Cord - more information
  • Foot/Heel Grounders or ESD Shoes are frequently used where the technician needs more freedom of movement than the wrist strap and cord allows. The heel grounder is often made of a conductive rubber or vinyl and is worn over a standard shoe. It usually has a strap that passes under the heel for good contact and a strap of some type that is laid inside the shoe for contact to the wearer. Heel grounders must be used with some type of conductive or dissipative floor surface to be effective and should be worn on both feet to ensure continuous contact with the floor. Obviously, lifting both feet from the floor while sitting will cause protection to be lost. If you can't decide between foot/heel grounders or ESD shoes, this comparison may be of help.

Don't forget to regularly check your personnel grounding items:

The Personnel Grounding Checklist


An effective static control programme doesn't have to be expensive or complex. The main concept is to minimise the generation of static and to drain it away when it does occur, thereby lessening the chance for an ESD event to happen. The ingredients for an effective ESD program are:

      • Education: to ensure that everyone understands the problem and the proper handling of sensitive devices.
      • Workstation Grounding: through the use of a dissipative working surface material and dissipative flooring materials as required.
      • Personnel Grounding: using wrist straps with ground cords and/or foot-grounding devices.
      • Follow-up to ensure Compliance: all elements of the programme should be checked frequently to determine that they are working effectively.

The ESD "threat" is not likely to go away soon, and it is very likely to become an even greater hazard, as electronic devices continue to increase in complexity and decrease in size. By implementing a static control programme now, you will be prepared for the more sensitive products that will be coming.


Vermason is a manufacturer of ESD protection products and was founded in Letchworth in 1979. Our mission is to maintain our position as the primary ESD solutions provider for the electronics industry in Europe. Vermason strives to manufacture quality ESD Control products with innovation, leadership and partnerships which deliver long-term commercial benefits.