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October 25, 2017 10:00
Hello hunterage2000, our ModelSource database has been shut down and replaced with the new PCB Part Library. ModelSource was no longer up-to-date and caused issues with footprint and symbol quality for users. Just close the error message window and use PCB Part Library via Library Loader instead. If you have any issues, you can get more detail here: https://designspark.zendesk.com/hc/en-us/articles/115004510445-How-do-I-use-PCB-Part-Library-with-Library-Loader-
September 12, 2017 12:55
Our software has its own support area, see the link highlighted in the attached image.
https://designspark.zendesk.com/hc/en-us This page links to all the documentation and community forum for all of our software.
Visiting the "Status" FAQ https://designspark.zendesk.com/hc/en-us/articles/115001396665-DesignSpark-PCB-Status
you will see the announcement and links to our PCB Part Library.